How to Check appeal status and file R370 appeal

If your application has been declined or failed, you have right to appeal decision. This article will guide you on how to appeal a declined or failed R370 grant and check appeal status after appealing. Whether you’re unsure why your application was rejected this guide provides clear advice to help you secure support you deserve and ensure your appeal is processed successfully.

Make sure to take action within 30 days of receiving rejection notice. The Independent Tribunal for Social Assistance Appeals handles this SASSA Appeal process.

How to check appeal status?

After submitting your reconsideration application, you can check appeal date by following steps:

  1. Access official SASSA portal.
  2. Tap on green bar labeled “Check Appeals Status” to proceed.
  3. Provide your registered contact number along with your SASSA ID.
  4. An OTP will receive enter it on website.
  5. Your R370 appeal status will shown on screen.

You will receive a report about your SRD grant appeal, which could be as follows: 

  • Appeal Pending: Your appeal is under review and the decision has not been taken yet.
  • Appeal Approved: Your appeal is successful and you are eligible for grants.
  • Appeal Declined: Your appeal is unsuccessful, and you are not eligible for grant.

Steps to submit SASSA Appeal

SASSA provides an easy way to appeal from its official website. Follow below points:

  1. Go to: https://srd.sassa.gov.za/appeals/appeal
  2. Input your 13-digit ID and mobile number.
  3. A PIN will be sent to you. Enter that PIN.
  4. In the appeal section, Select a month.
  5. Give a brief explanation of your SASSA appeal.
  6. Upload supporting documents (such as bank statements, ID, and proof of residence).
  7. Click “Submit an appeal.”
  8. Read and accept the clauses in the Declaration and Consent Documents.
  9. Wait for the decision of the Tribunal for Social Assistance Appeals (ITSAA).
Step by Step guide for SASSA appeal

Important note: Make sure to file an appeal for this month when your application is rejected. ITSAA did not accept grant appeals for multiple months.

how to fix sassa declined grant?

  • Dial 0800 60 10 11. 
  • Select option 3 for customer support on call.
  • Lodge your appeal request through your voice call.
SASSA appeal for SRD R370

Why Is My SASSA Appeal Still Pending?

Usually, process takes about a few weeks to months. SASSA aims to decide appeals within a time frame of 60-90 days; however, a delay may result due to a need for further verification. Further reasons are:

  • A large number of applications may lead to delays in processing at SASSA.
  • Make sure all your information is accurate and complete.
  • To qualify, your monthly income should not exceed R595.
Sassa Appeal srd Solution for SRD Grant Declined

What to do if your SRD Appeal Is Declined

If you receive a notification that states that your application for SRD R370 grant has been rejected, then follow steps below to solve this issue:

  • Examine Decision: Initiate by looking into grounds for declining your appeal. Elaborate justifications are offered by department for declination.
  • Resolve Any Issue: When explanation is ambiguous, call SASSA for clarification.
  • Verify Your Details: Ensure that all information you submitted in your application and appeal is correct.
  • Evaluate Your Qualifications: Find out if you qualify for SRD. Check to see if you meet all requirements.
  • Seek guidance: Seek guidance from legal aid services or community assistance programs.
  • File case: If you believe your petition was unfairly denied although you met all the requirements, you should think about having it reviewed by the High Court.
  • Connected: Stay updated on any changes in policies and criteria for social grants.
SASSA appeal eligibility

Why is my SRD grant failed?

These are common reasons for declining an application, as mentioned below:

  • Identity failed: Given details do not match with Department of Home Affairs data, your appeal can be dismissed because it involves whether your name and ID number are not correct.
  • Income Sources Found: Ensure you accurately report your income to ensure you meet eligibility criteria, especially if your bank account shows deposits over R624.
  • NSFAS registered: If you are currently benefiting from the NSFAS, you are not eligible for SRD grant.
  • UIF payments: Those who receive any other social grants, UIF payments, or financial assistance are ineligible for grants.
  • DHA record: If applicant is found to have died in records of DHA, then this will lead to the rejection of their application.
  • Owner condition: The family’s primary earner may have passed away or been sent to jail for six months.
  • Age: You have to be between 18 and 60 years old for it to be considered.

What should I do if my status failed?

One may seek to ascertain the cause by reviewing provided explanations for failure. Most effective method to resolve issue is to reach out to SASSA help center through their number 0800 60 10 11 or by going to nearest location in South Africa.

What Happens Next After Appeal Approval?

Once your appeal is successfully approved, you can rest assured that your monthly grant payments will be automatically processed and transferred to your registered payment method. This seamless process ensures that beneficiaries who remain eligible for grant receive their funds consistently without any additional steps.

SASSA uses an automated system to verify ongoing eligibility, so as long as your circumstances meet grant’s criteria, your payments will continue uninterrupted. There’s no need to reapply, SASSA will manage disbursement process on your behalf.

It’s crucial to keep your personal details and banking information up to date with SASSA to avoid any delays in payment. Remember, as long as you fulfill requirements for grant. Social assistance will ensure you receive financial support you deserve, offering stability.

Contact numbers for appealing

If you have any questions regarding your appeal status declaration and want to discuss it with Department of Social Development. Feel free to contact them on these contacts:

  • SRD email address for appeal: [email protected]
  • Phone number: 012 312 7727
  • Authority’s helpline number: is 0800601011.
  • Write your queries clearly and send them to official Email: [email protected]
  • SASSA WhatsApp Number: 082 046 8553
  • Fax: 086 534 3124 or 086 216 371
  • Postal Address: Private Bag x 901, Pretoria, 0001
  • Social Media Twitter: twitter.com/OfficialSASSA
  • Social platform-Fb: facebook.com/SASSANewsZA

    Frequently Asked Questions

    The deadline is 30 days after your application is declined. If you proceed for 30 days, your application is automatically rejected.

    Yes, ITSAA department can also decline your appeal if you are not fulfilling the grant criteria.

    If your reconsideration process is taking time, it means that they have received it but need to make sure of its eligibility and authenticate the information before approving it.

    Reasons for declaration: 1- High Volume of Applications 2- Incomplete or Inaccurate Information 3- Eligibility Criteria are not fulfilled.

    You can regularly check your status through this website. Log in using ID number and registered phone number. A pop-up tracking appeal is displayed on screen.

    Congratulations! If you receive a message that your appeal is approved, Independent Tribunal will instruct agency to credit payment into your bank account, therefore requiring your accurate contact details.

    1. Confirm application information
    2. Provide any missing documentation
    3. Communicate directly with SASSA
    4. Keep patience and check status regularly
    5. Maintain accurate records
    6. Stay updated on the progress

    Once your reconsideration is accepted, there is no requirement to apply again each month.