SASSA Appeal to ITSAA For A Decline SRD Grant

SASSA is a government agency that distributes grants to as many eligible people as possible on time. When you applied for the SASSA SRD grant on their electronic platform and received a notification that your application was rejected now you want to know why SASSA Declined your application. Then here is the solution for SASSA SRD R370 before R350 grant is declined

• Frequently Asked Questions

Understanding The SASSA SRD appeal

The appeals process aims to give applicants a chance to challenge SASSA’s decision. The Independent Tribunal for Social Assistance Appeals (ITSAA) handles this SASSA Appeal process. Make sure to take action within 90 days of receiving the rejection notice.

You must file all required documents as evidence to make a strong appeal to the department that you are eligible for a grant

Collect Required information

• Make sure to have your ID number and the phone number you used when you first applied.
• Understanding why your application was rejected can help you make a more effective appeal.

Appeal For SRD SASSA R370 grant online

SASSA provides an easy way to appeal by applying through their official website:

SRD Appeal website

1. Go to: https://srd.sassa.gov.za/appeals/appeal
2. Input your 13-digit ID and mobile number associated with your application.
3. A PIN will be sent to you via SMS. Enter that PIN.
4. In the appeal section, Select a month for which you want to appeal.
   • Remember: You must file separate appeals for each month.
5. It’s important to give a brief explanation for your SASSA appeal in the “Appeal Statement” section.
6. Upload up to five supporting documents (such as bank statements, ID, and proof of residence).
7. Click “Submit an appeal.” Before submitting you must read and accept the clauses in the Declaration and Consent Documents.
8. Wait for the decision of the Tribunal for Social Assistance Appeals (ITSAA).

Important note: Make sure to file an appeal for this month when your application is rejected. ITSAA did not accept grant appeals for multiple months.

SASSA Appeal Via Telephone

• Pick up your phone and dial 0800 60 10 11. 
• Select option 3 to contact a SASSA agent on the call directly.
• Lodge your appeal request through your voice call.

How much time does SASSA appeal take?

It can take anywhere from 60 to 90 days for the appeal process to review the application. Save any confirmation emails or messages you receive for your records.

SASSA Status Check for Appeal

These are the available methods to track SASSA appeal status:

SRD official site

1. Visit SASSA SRD grant website to check the status of the appeal.
2. Write your South African ID and phone number in the field box.
3. Click “Send PIN” A verification OTP (One-time PIN) is sent to your number.
4. After putting OTP a new webpage is open on your screen.
5. Find and click the “Check Appеal Status” option.
6. Then the current status of your appeal is displayed on the screen.

check appeal status Via SMS

• Send your ID number to 32573.
• You’ll receive a message with your appeal status.

Call Center: Reach out to the SASSA call center if you encounter any issues while checking online.

Results for SASSA Grant Appeal

You will receive a report about your SRD grant appeal, which could be as follows: 

• Appeal Pending: That means your appeal is under review and the decision has not been taken yet.
• Appeal Approved: That means that your appeal is successful and you are eligible for grants. Appeal Declined: Your appeal is unsuccessful, and you are not eligible for grants.

Why SRD Appeal is pending?

Read this guide carefully to understand the reason why your SRD appeal application is pending:

• A large number of applications may lead to delays in processing at SASSA.
• Make sure all your information is accurate and complete.
• To qualify, your monthly income should not exceed R595, and you should not be receiving more than one SASSA grant.

What to do if SASSA SRD Appeal is declined

If you receive a notification that states that your application for the R370 Social Relief of Distress (SRD) grant has been rejected can be quite discouraging. However, you can seek to know more about what informed the decision and explore other alternatives.

Understanding the reason

• Examine the Decision: Initiate by looking into the grounds for declining your appeal. Elaborate justifications are offered by the Independent Tribunal for Social Assistance Appeals (ITSAA) for the declination.
• Resolve Any Issue: When the explanation is ambiguous, call ITSAA or SASSA for clarification.

Review Your Application and Appeal

• Verify Your Details: Double-check that all the information you submitted in your application and appeal is correct and thorough. Even a minor mistake or oversight could result in rejection.
• Evaluate Your Qualifications: Find out if you qualify for SRD grant. Check to see if you meet all the requirements.

Seek Advice

Seek guidance from legal aid services or community assistance programs if you have doubts about why your application was rejected or your eligibility for social grants.

Legal Recourse

If you believe your petition was unfairly denied although you met all the requirements, you should think about having it reviewed by the High Court. Before doing so it is very important to be very careful as well as consult with a legal practitioner if there is one nearby.

Financial Planning

Make use of this period to evaluate your financial standing and come up with a budget. Whether the grant comes or not, knowing your financial position will help properly distribute your resources.

Stay Informed

Stay updated on any changes in policies and criteria for social grants to ensure you are aware of any new programs you may qualify for in the future.

Why your SRD SASSA Appeal decline

Status commonly declines when you are not fulfilling their eligibility criteria. First of all, identify the reason why your grant application was rejected. This will help you understand the steps you need to take to resolve the issue. These are the common reasons for declining an application, as mentioned below:

• Identity verification failed: Given details do not match with Department of Home Affairs data, your appeal can be dismissed because it involves whether your name, ID number, or any other personal details are not correct.
  • Action: Make sure that all of your details are accurate and current with the Department of Home Affairs.
• UIF payments: Those who receive any other social grants, UIF payments, or financial assistance are ineligible for grants.
  • Action: Verify your current grant status and make sure that you are not listed as a recipient of any other grant.
• NSFAS registered: If you are currently benefiting from the National Student Financial Aid Scheme (NSFAS), you are not eligible for the SRD grant.
• Age: You have to be between 18 and 60 years old for it to be considered.
• DHA record: If the applicant is found to have died in the records of the Department of Home Affairs, then this will lead to the rejection of their application.
  • Action: Verify and update your status with the DHA in case this error happens.
• Owner condition: The family’s primary earner may have passed away or been sent to jail for six months.
• Income Sources Found: Ensure you accurately report your income to ensure you meet the eligibility criteria, especially if your bank account shows deposits over R624.

How to make SASSA Appeal successful

Verify your details before appealing to ensure that the appropriate authorities consider your appeal. It’s very important to verify your details before appealing.

1. Open the official website.
2. Provide a 13-digit South African ID card number to log in to the SASSA portal.
3. Take a detailed look at your given information.
4. If you find any outdated or false information, update it.

If you feel like updating your banking details then change them through this convenient method.

Double SASSA Grant

Note that the increase of R20 for the SRD grant to R370 will only be implemented at the end of April 2024. If you’ve been rejected and you wish to appeal the decision to receive double SASSA grants, here’s what you need to do:

Steps	Procedure
1	Go to the SRD Appeal website
2	Enter your ID and phone number, which are used during the application.
3	Click on the “send pin” button.
4	Enter an OTP sent to your number and click submit.
5	Once verified, submit the evidence for your declined application.
6	You will get double SASSA grants or the exact amount you owe.

How do I change my SASSA appeal?

• Visit the SASSA web portal
• Find and click on “Update your Existing Application for Reapplication”.
• Write your South African ID and mobile number.
• Update your details as needed.
• Resubmit your SASSA grant application.
• After submission, there will be a waiting period during which SASSA processes your application. You can check your SRD R350 application status.

How do I Cancel the SASSA Application

When your situation changes and you no longer require grant funds or start getting funds from other sources, you can cancel your application. With time, you need financial support due to a crisis. You can be restored to your canceled application. 

1. Cancelation website
2. Put in your “South African ID number”.
3. Put in your “Phone Number” used to submit your application.
4. Click “Send Pin” for verification of your registered identity.
5. Find and Click the “Cancel my Application” tab.
6. Click on the yellow color button ” Cancel here to online”
7. An OTP will be received at your registered mobile number. Confirm by clicking the “Cancel my Grant” button.
8. A prompt will appeal ‘Are you sure to cancel your grant application’ Click yes to proceed.
9. After confirming a message will received on your number  ‘Your request to cancel the SASSA Grant has been sent.’

How to apply for R370?

How to apply for Children Grant?

SASSA Payment dates

Independent Tribunal

The independent tribunal will carefully review and check all applications submitted by appeal applicants. The department ensures whether there is any human mistake or valid reason for the failure of the application before making a final decision. After clarification, a decision is sent to you via SMS on your phone.

Contact ITSAA For SASSA Appeal Queries

If you have any questions regarding your appeal status declaration and want to discuss it with the Department of Social Development. Feel free to contact them on these given phone numbers or email addresses.

• Phone number: 012 312 7727
• SRD authority’s helpline number: is 0800601011.
• Write your queries clearly and send them to official Email: [email protected]
• SASSA SRD official Website: srd.sassa.gov.za
• SASSA Grant Enquiries Office: [email protected]
• SASSA WhatsApp Number: 082 046 8553
• Fax: 086 534 3124 or 086 216 371
• Postal Address: Private Bag x 901, Pretoria, 0001

Alternatively, you can visit their office which is near to your address. They can offer further details and advice regarding your particular situation.

Kenneth Baloyi (SASSA’s Contact Center Manager)

• Phone number: 0793081033
• Email:  [email protected]
• Social Media platform-Twitter: twitter.com/OfficialSASSA
• Social Media platform-Fb: facebook.com/SASSANewsZA/

Frequently Asked Questions