SASSA Appeal to ITSAA For A Decline Grant

When you applied for the SASSA SRD grant on their electronic platform and received a notification that your application was rejected, you want to know why SASSA Declined it. Then here is the solution for SASSA SRD R370 before the R350 grant is declined

Understanding SASSA appeal

The appeals process aims to give applicants a chance to challenge SASSA’s decision. The Independent Tribunal for Social Assistance Appeals (ITSAA) handles this SASSA Appeal process. Make sure to take action within 90 days of receiving the rejection notice.

You must file all required documents below:

• Ensure you have your ID and the phone number.
• Understanding why your application was rejected.

Appeal for declined SASSA grant

SASSA provides an easy way to appeal from its official website:

SRD Appeal website

1. Go to: https://srd.sassa.gov.za/appeals/appeal
2. Input your 13-digit ID and mobile number.
3. A PIN will be sent to you. Enter that PIN.
4. In the appeal section, Select a month.
5. Give a brief explanation of your SASSA appeal.
6. Upload supporting documents (such as bank statements, ID, and proof of residence).
7. Click “Submit an appeal.”
8. Read and accept the clauses in the Declaration and Consent Documents.
9. Wait for the decision of the Tribunal for Social Assistance Appeals (ITSAA).

Important note: Make sure to file an appeal for this month when your application is rejected. ITSAA did not accept grant appeals for multiple months.

Appeal for decline grant via telephone

• Dial 0800 60 10 11. 
• Select option 3 for the SASSA agent on the call.
• Lodge your appeal request through your voice call.

When ITSAA review my appeal application?

It can take anywhere from 60 to 90 days for the appeal process to review the application. Save any confirmation emails or messages you receive for your records.

Results for SASSA Grant Appeal

You will receive a report about your SRD grant appeal, which could be as follows: 

• Appeal Pending: Your appeal is under review and the decision has not been taken yet.
• Appeal Approved: Your appeal is successful and you are eligible for grants.
• Appeal Declined: Your appeal is unsuccessful, and you are not eligible for grants.

Why My Sassa appeal is pending?

See why the application for SRD Sassa appeal is pending:

• A large number of applications may lead to delays in processing at SASSA.
• Make sure all your information is accurate and complete.
• To qualify, your monthly income should not exceed R595.

Why did SRD SASSA’s Appeal decline

These are the common reasons for declining an application, as mentioned below:

• Identity verification failed: Given details do not match with Department of Home Affairs data, your appeal can be dismissed because it involves whether your name and ID number are not correct.
• UIF payments: Those who receive any other social grants, UIF payments, or financial assistance are ineligible for grants.
• NSFAS registered: If you are currently benefiting from the NSFAS, you are not eligible for the SRD grant.
• Age: You have to be between 18 and 60 years old for it to be considered.
• DHA record: If the applicant is found to have died in the records of the DHA, then this will lead to the rejection of their application.
• Owner condition: The family’s primary earner may have passed away or been sent to jail for six months.
• Income Sources Found: Ensure you accurately report your income to ensure you meet the eligibility criteria, especially if your bank account shows deposits over R624.

What to Do If SRD Appeal Is Declined?

If you receive a notification that states that your application for the SRD R370 grant has been rejected, then follow the steps below to solve this issue:

• Examine the Decision: Initiate by looking into the grounds for declining your appeal. Elaborate justifications are offered by the ITSAA for the declination.
• Resolve Any Issue: When the explanation is ambiguous, call SASSA for clarification.
• Verify Your Details: Ensure that all the information you submitted in your application and appeal is correct.
• Evaluate Your Qualifications: Find out if you qualify for the SRD grant. Check to see if you meet all the requirements.
• Seek guidance: Seek guidance from legal aid services or community assistance programs.
• File case: If you believe your petition was unfairly denied although you met all the requirements, you should think about having it reviewed by the High Court.
• Connected: Stay updated on any changes in policies and criteria for social grants.

How to make SASSA Appeal successful

It’s very important to verify your details before appealing.

1. Open the official website.
2. Provide a 13-digit ID card number to log in to the SASSA portal.
3. Take a detailed look at your given information.
4. If you find any outdated or false information, update it.

If you feel like updating your banking details then change them through this convenient method.

How do I change my SASSA appeal?

• Visit the SASSA web portal
• Find and click on “Update your Existing Application for Reapplication“.
• Write your South African ID and mobile number.
• Update your details as needed.
• Resubmit your SASSA grant application.
• After submission, there will be a waiting period during which SASSA processes your application. You can check your SRD R370 application status.

How do I Cancel the SASSA Application

When your situation changes and you no longer require grant funds or start getting funds from other sources, you can cancel your application. With time, you need financial support due to a crisis. You can be restored to your canceled application. 

1. Website: https://srd.sassa.gov.za/sc19/cancellation
2. Write ID number and Phone Number
3. Click “Send Pin” for verification of your registered identity.
4. Click the “Cancel my Application” tab.
5. Click on the yellow color button ” Cancel here to online”
6. Confirm by clicking the “Cancel my Grant” button.
7. A prompt will appeal ‘Are you sure to cancel your grant application’.
8. Click yes to proceed.
9. A message will be sent ‘Your request to cancel the SASSA Grant’.

Independent Tribunal

The independent tribunal will carefully review and check all applications submitted by appeal applicants. The department ensures whether there is any human mistake or valid reason for the failure of the application before making a final decision. After clarification, a decision is sent to you via SMS on your phone.

Contact ITSAA For SASSA Appeal Queries

If you have any questions regarding your appeal status declaration and want to discuss it with the Department of Social Development. Feel free to contact them on these given phone numbers or email addresses.

• Phone number: 012 312 7727
• SRD authority’s helpline number: is 0800601011.
• Write your queries clearly and send them to official Email: [email protected]
• SASSA SRD official Website: srd.sassa.gov.za
• SASSA Grant Enquiries Office: [email protected]
• SASSA WhatsApp Number: 082 046 8553
• Fax: 086 534 3124 or 086 216 371
• Postal Address: Private Bag x 901, Pretoria, 0001

Alternatively, you can visit their office which is near to your address. They can offer further details and advice regarding your particular situation.

Kenneth Baloyi (SASSA’s Contact Center Manager)

• Phone number: 0793081033
• Email:  [email protected]
• Social Media platform-Twitter: twitter.com/OfficialSASSA
• Social Media platform-Fb: facebook.com/SASSANewsZA/

Frequently Asked Questions