Fixing Identity Verification error for SASSA Grants
The status of ‘Identity Verification Failed’ can frequently pose major challenges, delaying the essential financial aid provided by SASSA grants. It can be a challenge for many recipients, such as yourself, who are unsure about verifying grant results and getting back on track to receive grant money.
Why does Identity Verification fail?
| Reasons for ID verification issue |
|---|
| If you come across the ‘Identity Verification Failed’ status on your SASSA application, it means there is an issue between the information you submitted and the records saved by DHA. |
| Different issues can cause this situation, such as typos in your name, last name, or ID number, or differences in your records because updates haven’t been updated in the Department’s database. |
Note: Ensuring that individuals are unable to receive SRD R350 multiple times by using different identities.
How does SASSA confirm Beneficiary Identity?
These will decide if you will receive the “Identity Verification Failed” result while verifying your grant status:
- When you apply for SRD R370 aid, you must provide the necessary documents.
- SASSA is also connected to Home Affairs systems to confirm the identity verification of your application.
- Make sure to accurately input your application information as it must be checked across all platforms to avoid any issues.
How do I fix identity verification failure?
Here are specific steps you can follow to verify and update your details:
- Review all details: It’s important to double-check your ID number and bank details.
- Correct documentation: Make sure details on your ID match the information you give to SASSA to avoid any issues with profile check.
- Use Official Documents: Make sure to have your official documents ready when completing or updating your SASSA application.
- Bank Information: Inaccurate bank details may not impact profile verification issues, but they could cause delays in receiving funds. Verify your account number and branch code are accurate.
- Stay updated with Home Affairs: It’s possible that changes to your personal information haven’t been updated in DHA records. If you’ve recently changed your name or corrected your birth date, then ensure that these updates are reflected in Department’s records.
Biometric verification
SASSA uses biometric methods to confirm identities.
- Facial recognition technology verifies the identity of an individual by comparing facial characteristics from a submitted photograph with those on an ID document or stored in official databases.
- SASSA employs digital tools to authenticate identification documents by cross-referencing the digital data stored in the ID card or document with the information in the national database.
- Despite not being universally utilized for all purposes, fingerprint scanning can also be involved in verification process.
Appeal decision
Facing ‘Persona Verification Failed’ status is not unusual, but can be managed by following to correct protocols and ensuring the accuracy of information. By appealing and carefully verifying personal details, individuals can successfully overcome this issues and receive SASSA SRD grants.
Contact SASSA
| Contact Number | You may contact the SASSA toll-free number (0800 60 10 11) for support. |
| SASSA Offices | Visit the nearest SASSA office for assistance in person. |
| Stay Updated | Stay informed about SASSA news by following official channels. |
| How to appeal failed ID status? |
|---|
| If your SASSA ID status remains unsuccessful, you have option to request a review and investigation of your grant application by ITSAA. |
| The duration of this procedure may be slightly extended, your given details will undergo verification against multiple databases utilized by SASSA. |
| The revalidation of information by the ITSAA may require a maximum of 3 months to be completed. During this period, it is advisable to monitor and review your application condition. |
Frequently asked questions
Queries about the failure of identity verification for a SASSA applicant.
What details do I need to solve this issue?
It is essential to ensure that your name, surname, ID number, and all other personal information are accurate and current to complete the verification procedure with the Department of Home Affairs.
How long to resolve failed ID verification?
The duration for an appeal may differ, however, it requires a couple of weeks for SASSA to handle SRD appeals. Throughout this period, it is crucial to verify that all your paperwork is completed and that you have completed all the essential procedures to confirm your details.
Can inaccurate bank information result in status failed?
Incorrect bank details do not result in an ‘Identity Verification Failed’ status. Unless they can cause other issues like delays in SASSA grant payments. It is important to verify that your bank details are accurate to avoid any payment delay.