Guide to Changing Your SASSA Number

If you are a beneficiary of the SASSA SRD grant and want for SASSA change phone number guide then read this carefully. The South African Social Security Agency (SASSA) provides convenient options both online and offline. This guide will walk you through the simple steps required to update your phone number if you no longer have access to your old one.

SASSA change phone number process

Reasons to Update Your SRD Phone Number

There could be several reasons prompting you to update your phone number, like:

  • Your mobile device is missing or has been stolen by someone.
  • Your SASSA grant was registered on your previous sim card after you changed it.
  • The incorrect phone number was mistakenly included in the SASSA grant application.
  • The grant application was submitted with a phone number that doesn’t belong to you, and unfortunately, you can no longer reach out to that person.

How to change SASSA phone number?

Changing your SRD phone number can be done in various ways, with the most convenient and highly recommended method being through the SASSA official website srd.sassa.gov.za change phone number. However, not everyone has access to the internet or may find it challenging to do it online. If you need to update your SASSA number for SRD R370 or any other grants like Disability, Old Age, Care Dependency, Child Grants, and so on, just use this process.

How do I get my Application ID?

If you misplaced your application ID, there is a simple way to retrieve it from the SASSA SRD website. The application ID is a unique 6-digit code allocated to your SASSA grant application when you apply. This code serves as an identification for your application.  Follow the below steps to get your application ID:

  • Go to the SASSA SRD website status check page.
  • Enter your 13-digit ID number and your old cellphone number.
  • Click the “submit” to receive your 6-digit application ID displayed on the first line.

Change your SASSA number online

Updating your SRD grant phone number through the SASSA website is a simple process that can be done in just a few easy steps.

  • Visit SASSA website
    • Go to the SASSA update contact details page link.
    • Choose the “Change Phone Number” option.
  • Provide your details
    • Enter your 13-digit ID number along with your 6-digit application ID. (If you do not have your application ID, refer to the instructions above on how to find it.)
  • Submit the form to proceed
    • Press the “Submit” button to verify your identity.
  • Verify your email
    • Next, you will be redirected to a separate form and prompted to verify your email address.
    • Enter your registered email address for the SRD grant and your updated phone number.
    • Click on “submit.”
  • Reason for changing phone number
    • You will now be asked to provide the reason for changing your phone number. Please select the specific reason you want to change your number from the dropdown menu.
  • Verify your new phone number
    • After explaining the purpose, an OTP will be sent to your recently updated mobile number.
    • Enter the received OTP code on the website and click “Submit” to approve the change.

After successfully updating your phone number, SASSA will promptly notify you, ensuring that you stay informed about any future updates regarding the SRD grant. Be patient for 14 days while SASSA verifies your fresh contact information and processes the payments accordingly.

Change Your SRD Number Without Using the Internet

If you wish to update your SRD grant phone number offline, it is necessary to contact SASSA directly. There are two methods available for you to do so.

Contact SASSA Toll-free number

Contact the SASSA call center at 0800 60 10 11 to request an update to your contact information. Speak with a representative who will verify your identity before updating your phone number. Once your identity is confirmed, the agent will proceed to update your contact details in their system.

Go to the nearest SASSA office

You can locate your closest SASSA office and personally visit it. Remember to bring your ID documents as the staff might need them for verification. Once your identity is confirmed, they’ll update your phone number.

Please keep in mind that both methods can be time-consuming. This is because the call center typically experiences high call volumes, with many individuals seeking assistance, which can keep the agents occupied for extended periods.

SASSA change phone number

How to Report a Lost Phone Number for SRD?

In the event of theft or loss of your cell phone or SIM card linked to your SASSA application, it is necessary to follow this procedure to update your contact information with SASSA without requiring an OTP.

  • Contact SASSA right away if you’ve misplaced your cell number to report the incident.
  • Simply visit this link: https://srd.sassa.gov.za/sc19/auth.
  • Enter your ID Number.
  • When you provide your ID number, you are verifying that your cell phone number for SASSA SRD R370 grant application was changed without your permission.
  • Confirm your choice with Yes or No.
  • If you agree, you will be notified that the report has been successfully submitted to SASSA.

Request a replacement SIM card with the same phone number by presenting your ID card. There will be no need for you to change your phone number for the SRD grant.

Key considerations when updating SRD details

Consider the following guidelines when updating your phone number:

  • If glitches appear on the website, it is important to stay connected and retry submitting the form at a later time. Technical problems may cause a delay in the form submission process.
  • Log into your SASSA account and verify your SASSA status. If you see ‘record not found,’ reach out to the SASSA helpline at 0800 601 011 to stop your payments.
  • Keep your application ID safe for future use. Remember never to share it publicly.
  • Explain to SASSA the valid reason for updating your phone number in their records.
  • Your phone number must be registered with RICA to receive your payment via cardless ATM withdrawal. This process ensures that only registered numbers can receive the PINs necessary for withdrawing your payment.
  • If website links not working or delays in processing. Remember to be patient and contact SASSA directly for help.
  • Remember that you can only make one request to update your contact details every 24 hours.

Article conclusion

By now, you have understood the process of updating your SRD grant telephone number with or without an application ID using SASSA’s online platforms or direct assistance services. SASSA takes 2-5 working days to update your contact details for the grant. How to file a complaint for your stolen phone number or ID card? is briefly described here for your easiness.

Frequently asked questions

To stay informed about grant updates and payment dates, it is essential to have an active phone number.  Failing to keep your number updated may result in delays when it comes to receiving important updates regarding your SASSA grant.

If you are unable to access the internet, you have the option to update your SRD grant phone number by reaching out to the SASSA call center or paying a visit to the closest SASSA office. It is important to note that both approaches necessitate the verification of your identity.

You can change your phone number online by visiting the SASSA website. Fill in your information and complete a form. To ensure the accuracy of the change, you will need to verify both your email and new phone number. This can be done by receiving an OTP on your new mobile number.

In case you cannot find your application ID, you have the option to recover it through the SASSA SRD website. All you need to do is input your South African ID number along with your previous cellphone number. Once verified, your 6-digit application ID will be shown, enabling you to continue with the process of modifying your contact information.

To change the number linked to your SRD grant, you must provide your original ID document, proof of your current residential address, and a new phone number.

It may take 2-5 working days for your phone number to be updated after submitting the request through SASSA online or in person. A text message confirmation will be sent to you once the update has been completed.

In case your request is declined, reach out to the SASSA helpline for clarification on the reasons behind it. Possible factors for rejection may include inaccurate personal information or insufficient eligibility.

You are limited to submitting only one request to update your contact details every 24 hours.