SASSA Status Check Failed Solution

If your application verification is unsuccessful, then follow this SASSA SRD Grant verification procedure. This process enhances your chance of receiving the R370 grant, designed to support individuals experiencing financial difficulties due to the impact of COVID-19. By reviewing your information, applicants may improve their opportunities for obtaining grant payments.

Solve your failed Sassa status

When you apply for the SRD grant, do your best to provide all authentic information. Applications go through some tests before being approved. If you receive an SMS identity verification failure or a SASSA status check failure, your application cannot pass the means test. I will explain all these reasons and take a step according to their solution.

Fix Identity Verification Failure

If you applied for the SRD R370 grant and received an SMS “identity verification failed,” It is the same as a failure of a SASSA status check. Identity verification” failed is a reason that happens due to a typing error or providing wrong information. The application must take all your information, like your identity card, phone number, banking details, and other necessary documents. Your information is matched with the DHA to get an accurate verification of your identity. If you type incorrect or mismatched information, identity verification will fail.

• Solution: Easily resolve this issue by providing the necessary documents. For this, you have to appeal for reconsideration of your application:
  • Search for this government site: https://srd.sassa.gov.za/sc19/reconfirmation/auth.
  • Enter your ID and mobile number.
  • An OTP will be received on your number.
  • Check where you made a mistake while providing information.
  • After finding a mistake, re-enter the correct information.
  • Fill up and resubmit your information with corrected data.

Now that your information is updated on the SASSA server, you may need to wait for 30 days after this because SASSA reviews the information every month before approval. Track your application daily, and after receiving the message that the application is approved check your payday and collect your R370 grant.

Incomplete Information

This possible reason occurs due to submitting an incomplete grant form as a result, your SASSA status has failed and your application for the grant has been denied. Submit all lists of information properly, like identity, banking information, and salary information, to avoid further issues.

• Solution: If your status failed due to incomplete information, then follow the same procedure as described for identity verification.
  • Follow the link: https://srd.sassa.gov.za/sc19/reconfirmation/auth.
  • Give your ID number and phone number.
  • Click on “Send SMS.”
  • An OTP will receive your number, verify it.
  • Now fill out the form properly and click submit.

Double-check the application details that you provided to SASSA and check if you missed any type of information box that is necessary for the Grant approval process.

Fix Failed Eligibility Criteria

The applicant must register with the DHA to apply for a grant. Each grant has its own set of unique requirements that must be met. When you apply for a care dependency grant, the major requirement is that the child be madly unfit and under the age of 18. Another thing to consider is that in a foster child grant, the child has a caretaker who applied for the grant and properly takes care of the child.

• If you feel that you did not fulfill the eligibility criteria for a grant, first check your information properly to see if your income, age, or identity falls under the criteria.
• If you apply for old age grant and are over 60 and medically unfit, change your grant application to a disability grant.
• Another easy way to avoid this issue is to go to the SASSA office. Ask them for proper guidance.

Recheck banking details

Banking details are also the major reason that SASSA declines your grant application requests. If your account is no longer active, putting the wrong branch code or account number will be a reason for rejection.

• To avoid this reason, applicants should check their information 2-3 times before submitting the application form. Call the bank to make sure you have the correct branch code. This step takes down the risk of getting an application rejected.

Technical issue

Sometimes status fails due to some technical errors on the official SASSA website. It may be that the official website is under maintenance or experiencing high traffic and showing you that the status check failed.

• After you ensure that your information is correct, you have to wait for 6 to 12 hours and then recheck your application status.
• Suppose your application status remains unchanged even with the correct information. In that case, you need to appeal your application.

Waiting period

If you have recently made changes to your SASSA phone number for your application, the status may not be updated right away. It is advisable to wait for 30 days to allow for the processing of your updated application and for the status to be adjusted accordingly.

Holding A Job

A prompt reason for rejection of applications. Many applicants are working in government institutes while applying to SASSA. The department rejects the applicant’s application if they already registered for a government-funded grant and further apply for a sassa grant.

• If your entire points are eligible for the grant but you are working for a government institute or registered with a state-funded organization, the only option to fix this issue is to leave your state-funded registration or let the grant go. This is the most necessary point to qualify for the SRD grant.

How do I Appeal fail Sassa application?

Suppose you are fulfilling all the eligibility criteria and have also ensured that your given information is completed and error-free and is not rejected by a technical issue. If you believe that the application is unfairly canceled by the national agency, you have the option to submit an appeal to the DSD for a review. Follow the below steps:

1. Go to this link. srd.dsd.gov.za
2. Provide your ID and phone number in the form.
3. Enter “Send Pin” to get an OTP.
4. Verify your OTP.
5. Attach your authentic documents and corrected details.
6. Click “Submit.”

Keep in mind that you have to appeal within 30 days after you receive a message that your status has been rejected. After this period, your application will not be considered.

What to do after the reconsideration appeal?

After submitting an appeal, you have to wait for 60 days due to the burden of the applications. If your application situation is complex, then it will take more time than normal for the appeal to be processed. Once SASSA decides on your SRD grant application, you will be notified via email or SMS that your appeal is accepted or rejected. If the appeal is approved, your next step is to check the upcoming payment schedule.

Regularly check your email for any updates or notifications from SASSA. Keep checking to clean junk emails and spam folders.

How do I reapply for SASSA after decline?

1. SASSA Website: srd.sassa.gov.za.
2. Look for the button “Update your Existing Application for Reapplication” and click on it.
3. Verify Your Identity.
4. Make any necessary updates to your details.
5. Once you have made the necessary updates, resubmit your SASSA application.
6. Await Approval: After submitting your application, please be patient as SASSA processes it.
7. Check your Sassa grant status.

Status not failed but still pending – What does it mean?

Sometimes SASSA status shows as “pending” due to these four main reasons:

• SASSA carefully processes your ID and financial situation to make sure everything is accurate.
• Processing a large number of applications can sometimes cause delays.
• If your application is missing any required documents, your status might be stuck on “pending”.
• Technical issues or system upgrades can cause delays in processing applications.

How do I fix the pending SASSA status?

• Verify Application Details.
• Submit Any Missing Documents with the required details.
• Contact with SASSA officials.
• Regularly follow the status of the grant.
• Seek legal advisor.

Why I did not receive an SMS after 90 Days?

If you are facing the issue that you did not receive an email or any confirmation about your grant application after 90 days, now you have the option to contact the SASSA toll-free number at 0800 60 10 11 or visit your nearest SASSA office.

Conclusion

The solution provided in this guide about SASSA status check failure is comprehensive and easy to follow. All reasons describe clearly the cause of status failure, and we also provide an easy solution. By following this guide, you can easily identify and resolve your issue.   

On your side, you have to double-check your information details to see if there is any error in it or not. Keep connected with SASSA through emails and by checking the status regularly. If you are still facing any issues, do not hesitate to contact officials. If you are eligible, you must start receiving grant funds as soon as possible.

Frequently Asked Questions

SASSA applicant’s questions regarding their SASSA status check failure are below:

Why did my status show “ID verification failed”?

SASSA is currently facing difficulties in aligning your information with other government records, such as DHA. This situation typically arises when there is a typing error in your application or if you have provided inaccurate information.

How to solve incomplete application status?

• Visit https://srd.sassa.gov.za/sc19/reconfirmation/auth.
• Sign in to your account.
• Check for any incomplete details in your application and make sure to fill them out.
• Submit the revised application form.

What to do if my details are correct and my status fails?

Ensure that all your details are correct and there are no technical issues, then proceed to appeal to SASSA within 30 days of your grant being rejected.

What is the maximum income to qualify for SASSA?

To qualify for the SASSA Child Support Grant caregivers must have a monthly income below R4,000. Married couples can only qualify for the grant if their combined monthly income does not exceed R8,000.