SASSA Status Check Failed – Step-By-Step Guide

SASSA status check failed

SASSA status Check Failed

Step by Step Guide To Solve Failed Status

You can easily solve your “SASSA Status Check Failed” issue through this site, or the other source described in this article. If you still have questions in your mind, check out the Frequently Asked Questions

How do I fix the sASSA status check failed?

When you apply for an SRD grant, do your best to provide all authentic information. Applications go through some tests before being approved. If you receive an SMS identity verification failure or a SASSA status check failure, your application cannot pass the means test.

Due to the information gap, there is a delay in grant submission, causing potential delays in receiving your grant, which is your much-needed grant money. Do not worry; SASSA has a solution for this. The SASSA status check failed for three reasons: you typed your identity wrong, incomplete information in the application, or technical errors on the SASSA server. I will explain all these reasons verify your reason and take a step according to their solution to resolve the issue.

How do I fix identity verification failure?

If you recently applied for an SRD R350 grant and received an SMS saying “identity verification failed,” It is the same as a failure of a SASSA status check. Identity verification” failed is a reason that happens due to a typing error or providing wrong information. The application must take all your information, like your identity card, phone number, banking details, and other necessary documents. Your information is matched with the Department of Home Affairs and government institutes to get an accurate verification of your identity. If you type incorrect or mismatched information, identity verification will fail.

SASSA status check verification failed


This is a normal human mistake that can easily be resolved by providing the necessary documents and clarifications. For this, you have to appeal for reconsideration of your application, and now make sure to provide the correct information.

  1. Open your browser and search for this government site URL:
  2. Re-enter your South African ID number and mobile number.
  3. An OTP will be received on your number.
  4. Read all the information carefully that is displayed after verifying your OTP. Check where you made a mistake while providing information. After finding a mistake, re-enter the correct information to ensure accuracy. A questionnaire is displayed on your screen.
  5.  Fill up and resubmit your information with corrected data.

Now that your information is updated on the SASSA server, you may need to wait for 30 days after this because SASSA reviews the information every month before approval. Track your application daily, and after receiving the message that the application is approved check your payday and collect your R350 grant.

Incomplete Information

This possible reason occurs due to submitting an incomplete grant form. It means that you did not fill out the full form during submission, and as a result, your SASSA status has failed and your application for the grant has been denied. For all types of grants, applicants must submit all lists of information properly, like identity, banking information, and salary information, to avoid further issues.

SASSA status check missing details


If your status failed due to incomplete information, then follow the same procedure as described for identity verification.

  1. Follow the link:
  2. Give your ID number and phone number.
  3. Click on “Send SMS.”
  4. An OTP will receive your number, verify it.
  5. Now fill out the form properly and click submit.

Double-check the application details that you provided to SASSA and check if you missed any type of information box that is necessary for the Grant approval process. If you find missing details, respond to your grant and give the whole information. That’s all, your procedure for Incomplete information is completed.

Failed To Meet The Eligibility Criteria

The applicant must be a South African citizen or register with the Department of Home Affairs to apply for a grant. Keep in mind that each grant has its own set of unique requirements that must be met. Like when you apply for a care dependency grant, the major requirement is that the child be madly unfit and under the age of 18. Another thing to consider is that in a foster child grant, the child has a caretaker who applied for the grant and properly takes care of the child. And add to the point that in other SRD grants, applicants fail to meet the eligibility criteria.


 If you feel that you did not fulfill the eligibility criteria for a grant, first check your information properly to see if your income, age, or identity falls under the criteria. There is also an option to reapply for a grant when you put all your information under the eligibility criteria.

Various options exist to fix this issue. If you apply for an old age grant and are over 60 and medically unfit, change your grant application to a disability grant.

Another easy way to avoid this issue is to go to the SASSA office or their provided helpline number. Ask them for proper guidance; they will tell you the reason for your declaration and provide a solution on how you qualify for a grant.

Banking Details Reason

 Banking details are also the major reason that SASSA declines your grant application requests. If your account is no longer active, this will be a reason for rejection. As well as putting wrong information, like a branch code or account number, double check your given details before applying.


To avoid this reason, applicants should check their information 2-3 times before submitting the application form. Call the bank to make sure you have the correct branch code. This step takes down the risk of getting an application rejected.

Technical issue

 Sometimes status fails due to some technical errors on the official SASSA website. It may be that the official website is under maintenance or experiencing high traffic and showing you that the status check failed.

Status check failed error


  • After you ensure that your information is correct, you have to wait for 6 to 12 hours and then recheck your application status.
  • Suppose your application status remains unchanged even with the correct information. In that case, you need to appeal your application because if this is due to a technical error, it will be resolved after a few hours.  

Waiting period after the update

If you have recently made changes to your SASSA phone number for your application, the status may not be updated right away. The SASSA system may take some time to process the updates. It is advisable to wait for 30 days to allow for the processing of your updated application and for the status to be adjusted accordingly. If after 30 days, your SASSA status still shows the old information, contact SASSA directly for help.

Holding A Job In Government Center

 A prompt reason for rejection of applications. Many applicants are working in government institutes while applying to SASSA. The department rejects the applicant’s application if they already registered for a government-funded grant and further apply for a care dependency grant.


 If your entire points are eligible for the grant but you are working for a government institute or registered with a state-funded organization, the only option to fix this issue is to leave your state-funded registration or let the grant go. This is the most necessary point to qualify for the SRD grant.

how do appeal a cancelled application

Suppose you are fulfilling all the eligibility criteria and have also ensured that your given information is completed and error-free and is not rejected by a technical issue. If you believe that the application is unfairly canceled by the national agency, you have the option to submit an appeal to the DSD for a review.

Reconsider your application to the department by following these steps:

  1. Open the browser and go to this link.
  2. Provide your identification number and phone number in the form.
  3. Enter “Send Pin” to get an OTP for verification.
  4. Verify your OTP.
  5. Attach your authentic documents and corrected details.
  6. Click “Submit.” This is a simple and proper method for reconsidering your application. Keep in mind that you have to appeal within 30 days after you receive a message that your status has been rejected. After this period, your application will not be considered.

What To Do After Reconsideration Appeal?

After submitting an appeal, you have to wait for 60 days due to the burden of the applications. If your application situation is complex, then it will take more time than normal for the appeal to be processed. After that, your only job is to monitor your status by checking it daily. Once SASSA decides on your SRD grant application, you will be notified via email or SMS that your appeal is accepted or rejected. If the appeal is approved, your next step is to check the upcoming payment schedule. If rejected, SASSA will inform you with a valid explanation of why your application was rejected. Then Appeal to SASSA.

Note: Regularly check your email for any updates or notifications from SASSA. Keep checking to clean junk emails and spam folders. This will help you to ensure that you don’t miss any important updates or notifications regarding the status of your application.

Reasons Why Your SASSA status pending

Sometimes SASSA status shows as “pending” due to these four main reasons:

Reason Explanation
Verification ProcessSASSA carefully processes your personal information (ID) and financial situation to make sure everything is accurate. This helps them distribute grants to the right people.
High Volume of ApplicationsProcessing a large number of applications can sometimes cause delays.
Incomplete DocumentationIf your application is missing any required documents, your status might be stuck on “pending” until you submit them.
System DelaysTechnical issues or system upgrades can sometimes cause temporary delays in processing applications.

How do I fix the pending SASSA status?

Verify Application Details.

Submit Any Missing Documents with the required details.

Contact with SASSA officials.

Regularly follow the status of the grant.

Seek legal advisor.

Why I Did Not Receive Any Update After 90 Days?

If you are facing the issue that you did not receive an email or any confirmation about your grant application after 90 days, now you have the option to contact the SASSA toll-free number at 0800 60 10 11 or visit your nearest SASSA office, and they will assist you with your inquiry and provide the necessary information regarding your grant application—link for SASSA offices.

How do I reapply for SASSA after the decline?

  1. Get to SASSA Website: here find the SASSA applicant web portal.
  2. Locate the Reapplication Page: Look for the button “Update your Existing Application for Reapplication” and click on it.
  3. Verify Your Identity: Write your South African ID and phone number in the field box.
  4. Up-to-date details: Make any necessary updates to your details.
  5. Submit Your Reapplication: Once you have made the necessary updates, resubmit your SASSA application.
  6. Await Approval: After submitting your application, please be patient as SASSA processes it.
  7. Check your SRD R350 status from here.


The solution provided in this guide about SASSA status check failure is comprehensive and easy to follow. All reasons describe clearly the cause of status failure, and we also provide an easy solution. By following this guide, you can easily identify and resolve your issue.   

On your side, you have to double-check your information details to see if there is any error in it or not. Keep connected with SASSA through emails and by checking the status regularly. If you are still facing any issues, do not hesitate to contact officials. If you are eligible, you must start receiving grant funds as soon as possible.

Frequently Asked Questions

SASSA is currently facing difficulties in aligning your information with other government records, such as the Department of Home Affairs (DHA). This situation typically arises when there is a typing error in your application or if you have provided inaccurate information.

Visit the SASSA portal by clicking on the following link:

  1. Sign in to your account.
  2. Check for any incomplete details in your application and make sure to fill them out.
  3. Submit the revised application form.

SASSA will update your information within 30 days.

  1. Verify Application Details: Head to the SASSA web portal and ensure all your application information is accurate and complete.
  2. Wait and Retry (if needed): If everything looks good, give it 6-12 hours before checking your status again. Technical glitches can be resolved on their own.
  3. Appeal Option: If your status remains “Failed” after waiting, consider appealing to SASSA for a review of your application.

SASSA takes 60-90 days to review your appeal

Ensure that all your details are correct and there are no technical issues, then proceed to appeal to SASSA within 30 days of your grant being rejected.

To qualify for the SASSA Child Support Grant caregivers must have a monthly income below R4,000. Married couples can only qualify for the grant if their combined monthly income does not exceed R8,000.


  1. I want to change my number

  2. I need someone who will cancel 370 for me and starts again with my details

    1. I want to change my 370

  3. Makhosazana Mthenjana says:

    My 370 declined but I’m not working. I only get child support grant

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