How to solve OTP not receive issue?

Wait for next 24 hours before sending request again. This time, do not request any OTP and be patient. After waiting 24 hours or more, request OTP again as you did when you sent request earlier. Now you will receive another OTP on your phone. Now you can easily change any information or details like changing banking details or related to SRD online application.

What Is SASSA OTP Code And How Do I Receive It?

Q: When does SASSA send an OTP code?

Sign-up or Sign-in: When you log in or log up to online portal, you will be registered as a new applicant or login as an existing beneficiary and will receive an OTP to verify your identity. Password Change: When you want to reset password for your registered account or black card, an OTP is sent to your registered phone to validate your request.

The SASSA OTP code is delivered to your mobile as a verification process when you log in to service online or update your account. This OTP is valid for at least 15 minutes and is used to verify your identity.

Steps to Resolve OTP Not Received

To resolve your SASSA code not received error, you need to follow steps. After so much effort for receiving an OTP. You will receive a message that you have requested OTP too many times in 24 hours. This means you have been detected as suspicious.

Wait for next 24 hours before sending request again. This time, do not request any OTP and be patient.
After waiting 24 hours or more, request OTP again as you did when you sent request earlier.
Now you will receive another OTP on your phone. Now you can easily change any information or details like changing banking details or related to SRD online application.

When does SASSA send an OTP code?

In following situations, you can expect to receive an one time Pin code from Social agency:

Sign-up or Sign-in: When you log in or log up to online portal, you will be registered as a new applicant or login as an existing beneficiary and will receive an OTP to verify your identity.
Password Change: When you want to reset password for your registered account or black card, an OTP is sent to your registered phone to validate your request.
Submission or Resubmission: When you submit your R370 application or reapply for Social grant through this reapplication, an OTP is sent to confirm your identity.
Modifying Personal Information: When you update your application to include your personal information, such as changing your phone number, SA sends an OTP to confirm your changes.

Is there a cost to use OTP withdrawal system?

No, there are no hidden or publicly disclosed fees for using SASSA OTP service; it is completely free.

Does SASSA issue SMS notifications?

Yes, SASSA sends SMS notifications to grant beneficiaries.

What should I do if I forget my PIN for OTP withdrawals?

Just dial the SASSA helpline at 0800601011 from your phone and explain your issue.

How can I receive my SASSA OTP code?

You will receive your SASSA OTP code on the phone number registered with SASSA.