Methods to Change phone number for SASSA SRD?

If you need to update your number for SRD R370 or any other grants like Disability, Old Age, Care Dependency, Child Grants, and so on, just use this process.

SRD change cellphone number online

Updating your SRD grant phone number through SASSA website is a simple process that can be done in just a few easy steps.

  • Go to https://srd.sassa.gov.za/sc19/contact.
  • Choose “Change Phone Number” option.
  • Enter your 13-digit ID number along with your 6-digit application ID.
  • Press “Submit” button to verify your identity.
  • Next, you will be redirected to a separate form and prompted to verify your email address.
  • Enter your registered email address for grant and your updated phone number.
  • Click on “submit.”
  • You will now be asked to provide a reason for changing your phone number. Please select specific reason you want to change your number from dropdown menu.
  • After explaining purpose, an OTP will be sent to your recently updated mobile number.
  • Enter received OTP code on website and click “Submit” to approve change.

After successfully updating your phone number, SASSA will promptly notify you, ensuring that you stay informed about any future updates regarding SRD grant. Be patient for 14 days while SASSA verifies your fresh contact information and processes payments accordingly.

SASSA change phone number on whatsapp

Save contact: Add number 082 046 8553 to your phone.

Start a Chat: Type “Hi” to start conservation. System will respond with a menu of available options.

Select Option: Choose option for “Update Personal Details”.

Provide Your Information: Submit your ID number along with any other required details for verification purposes.

Update Your Phone Number: When prompted, enter your new number. Ensure that information is accurate.

After your request has been processed, your phone number has been successfully updated.

sassa change phone number without otp

If you wish to update your SRD grant phone number offline or without OTP, it is necessary to contact SASSA directly. This is available method for you to do so.

Contact SASSA Toll-free number

Contact the SASSA call center at 0800 60 10 11 to request an update to your contact information. Speak with a representative who will verify your identity before updating your phone number. Once your identity is confirmed, the agent will proceed to update your contact details in their system.

Find your application ID

If you misplaced your application ID, there is a simple way to retrieve it from SASSA website. This code serves as an identification for your application.  Follow below steps to get your application ID:

  • Go to SRD status check page.
  • Enter your 13-digit ID number and your old cellphone number.
  • Click “submit” to receive your 6-digit application ID displayed on first line.
SASSA change phone number

How to Report SRD Lost phone number?

In the event of theft or loss of your cell phone or SIM card linked to your SASSA application, it is necessary to follow this procedure to update your contact information with SASSA without requiring an OTP.

  • Contact SASSA right away if you’ve misplaced your cell number to report the incident.
  • Simply visit this link: https://srd.sassa.gov.za/sc19/auth.
  • Enter your ID Number.
  • When you provide your ID number, you are verifying that your cell phone number for SASSA SRD R370 grant application was changed without your permission.
  • Confirm your choice with Yes or No.
  • If you agree, you will be notified that the report has been successfully submitted to SASSA.

Request a replacement SIM card with same phone number by presenting your ID card. There will be no need for you to change your phone number for SRD grant.

Reasons to Update Your SRD Phone Number

There could be several reasons prompting you to update your phone number, like:

  • Your mobile device is missing or has been stolen by someone.
  • Your SASSA grant was registered on your previous sim card after you changed it.
  • The incorrect phone number was mistakenly included in the SASSA grant application.
  • The grant application was submitted with a phone number that doesn’t belong to you, and unfortunately, you can no longer reach out to that person.

To stay informed about grant updates and payment dates, it is essential to have an active phone number.  Failing to keep your number updated may result in delays when it comes to receiving important updates regarding your SASSA grant.

If you are unable to access the internet, you have the option to update your SRD phone number by reaching out to call center or paying a visit to closest SASSA office. It is important to note that both approaches necessitate the verification of your identity.

In case you cannot find your application ID, you have the option to recover it through website. All you need to do is input your South African ID number along with your previous cellphone number. Once verified, your 6-digit application ID will be shown, enabling you to continue with process of modifying your contact information.

To change number linked to your R370, you must provide your original ID document, proof of your current residential address, and a new phone number.

It may take 2-5 working days for your phone number to be updated after submitting the request through SASSA online or in person. A text message confirmation will be sent to you once the update has been completed.

In case your request is declined, reach out to the SASSA helpline for clarification on the reasons behind it. Possible factors for rejection may include inaccurate personal information or insufficient eligibility.

You are limited to submitting only one request to update your contact details every 24 hours.