Guide to checking appeal status and filing SASSA appeal

The South African Social Security Agency appeal process in South Africa typically involves requesting a review of a decision made by department regarding benefits. The appeal will then be reviewed by a different official. Once an appeal is submitted, applicants can perform an appeal status check to track progress of their request, ensuring they stay informed about any outcomes.

I have extensive expertise in guiding individuals through SRD R370 appeal process, ensuring every applicant use steps to secure their rightful social relief with confidence. The appeals process aims to give applicants a chance to challenge SASSA’s decision. Make sure to take action within 30 days of receiving rejection notice. The Independent Tribunal for Social Assistance Appeals handles this SASSA Appeal process.

collect these documents before appealing

You must file all required documents below:

Prove your Nationality: Obtain a certified copy of your South African ID book. A valid passport or driver’s license will suffice if you don’t have an ID book.

Address Proof: A utility bill for water, electricity, or city services dated within last three months is ideal.

Employment Verification: Request most recent pay stub from your employer confirming your job status.

Unemployed: No Worries, Have a community leader draft a letter stating that you are currently unemployed.

Medical condition: Provide all up-to-date medical records. Current and thorough medical documentation is essential in illustrating how your condition affects your claim.

Poverty Situation: Bank statements reflecting low balances can be very beneficial and also add unpaid bills. It shows little money can help a lot.

Ensure you have your ID and registered phone number.

How to reconsider Your 370 Grant

SASSA provides an easy way to appeal from its official website:

SRD Appeal website

1. Go to: https://srd.sassa.gov.za/appeals/appeal
2. Input your 13-digit ID and mobile number.
3. A PIN will be sent to you. Enter that PIN.
4. In the appeal section, Select a month.
5. Give a brief explanation of your SASSA appeal.
6. Upload supporting documents (such as bank statements, ID, and proof of residence).
7. Click “Submit an appeal.”
8. Read and accept the clauses in the Declaration and Consent Documents.
9. Wait for the decision of the Tribunal for Social Assistance Appeals (ITSAA).

Important note: Make sure to file an appeal for this month when your application is rejected. ITSAA did not accept grant appeals for multiple months.

how to fix sassa declined grant on phone

• Dial 0800 60 10 11. 
• Select option 3 for customer support on call.
• Lodge your appeal request through your voice call.

How to check appeal to status?

After submitting your reconsideration application, you can check appeal date by following steps:

1. Access official SASSA portal.
2. Tap on the green bar labeled “Check Appeals Status” to proceed.
3. Provide your registered contact number along with your SASSA ID.
4. Receive an OTP and enter it on website.
5. View your grant situation status instantly.

Results for 350 Grant Appeal Are Here

You will receive a report about your SRD grant appeal, which could be as follows: 

• Appeal Pending: Your appeal is under review and the decision has not been taken yet.
• Appeal Approved: Your appeal is successful and you are eligible for grants.
• Appeal Declined: Your appeal is unsuccessful, and you are not eligible for grant.

Why Is My SASSA Appeal Still Pending?

See why application for SRD appeal decision is pending:

• A large number of applications may lead to delays in processing at SASSA.
• Make sure all your information is accurate and complete.
• To qualify, your monthly income should not exceed R595.

How much time does appeal take?

Usually, process takes about a few weeks to months. SASSA aims to decide appeals within a time frame of 60-90 days; however, a delay may result due to a need for further verification. Applicants are encouraged to check their appeal status time on our website.

Explanation for Your Declined SASSA Appeal

These are common reasons for declining an application, as mentioned below:

• Identity failed: Given details do not match with Department of Home Affairs data, your appeal can be dismissed because it involves whether your name and ID number are not correct.
• Income Sources Found: Ensure you accurately report your income to ensure you meet eligibility criteria, especially if your bank account shows deposits over R624.
• NSFAS registered: If you are currently benefiting from the NSFAS, you are not eligible for SRD grant.
• UIF payments: Those who receive any other social grants, UIF payments, or financial assistance are ineligible for grants.
• DHA record: If applicant is found to have died in records of the DHA, then this will lead to the rejection of their application.
• Owner condition: The family’s primary earner may have passed away or been sent to jail for six months.
• Age: You have to be between 18 and 60 years old for it to be considered.

Steps to Take If Your SRD Appeal Is Declined

If you receive a notification that states that your application for SRD R370 grant has been rejected, then follow steps below to solve this issue:

• Examine the Decision: Initiate by looking into grounds for declining your appeal. Elaborate justifications are offered by department for declination.
• Resolve Any Issue: When explanation is ambiguous, call SASSA for clarification.
• Verify Your Details: Ensure that all information you submitted in your application and appeal is correct.
• Evaluate Your Qualifications: Find out if you qualify for SRD. Check to see if you meet all requirements.
• Seek guidance: Seek guidance from legal aid services or community assistance programs.
• File case: If you believe your petition was unfairly denied although you met all the requirements, you should think about having it reviewed by the High Court.
• Connected: Stay updated on any changes in policies and criteria for social grants.

How to make reconsideration successful

It’s very important to verify your details before appealing.

1. Open official website.
2. Provide a 13-digit ID card number to log in to SASSA portal.
3. Take a detailed look at your given information.
4. If you find any outdated or false information, update it.

If you feel like updating your banking details then change them through this convenient method.

What Happens Next After Appeal Approval?

Once your appeal is successfully approved, you can rest assured that your monthly grant payments will be automatically processed and transferred to your registered payment method. This seamless process ensures that beneficiaries who remain eligible for grant receive their funds consistently without any additional steps.

SASSA uses an automated system to verify ongoing eligibility, so as long as your circumstances meet grant’s criteria, your payments will continue uninterrupted. There’s no need to reapply, SASSA will manage disbursement process on your behalf.

It’s crucial to keep your personal details and banking information up to date with SASSA to avoid any delays in payment. Remember, as long as you fulfill requirements for grant. Social assistance will ensure you receive financial support you deserve, offering stability.

Difference between appeal and Appeal status

Appeal Meaning	Appeal status meaning
Appealing involves process taken by applicant when their grant application is rejected.	Appeal status shows current stage of an appeal that applicant has previously filed.
The purpose of an appeal is to seek a rechecking of initial decision by presenting new clarifications that prove eligibility for aid.	The appeal status allows beneficiary to monitor if their appeal is currently being reviewed, or has been approved.

Independent Tribunal

The independent tribunal will carefully review and check all applications submitted by appeal applicants. The department ensures whether there is any human mistake or valid reason for the failure of the application before making a final decision. After clarification, a decision is sent to you via SMS on your phone.

Contact ITSAA For SASSA Appeal Queries

If you have any questions regarding your appeal status declaration and want to discuss it with Department of Social Development. Feel free to contact them on these contacts:

• SRD email address for appeal: [email protected]
• Phone number: 012 312 7727
• Authority’s helpline number: is 0800601011.
• Write your queries clearly and send them to official Email: [email protected]
• SASSA WhatsApp Number: 082 046 8553
• Fax: 086 534 3124 or 086 216 371
• Postal Address: Private Bag x 901, Pretoria, 0001

Alternatively, you can visit their office which is near to your address. They can offer further details and advice regarding your particular situation.

SASSA’s Contact Center Manager

• Phone number: 0793081033
• Email:  [email protected]
• Social Media platform-Twitter: twitter.com/OfficialSASSA
• Social Media platform-Fb: facebook.com/SASSANewsZA/

Frequently Asked Questions