How to File a SASSA SRD Appeal 2025

South African Social Security Agency (SASSA) enables beneficiaries to effectively appeal against denied SRD R350/R370 grant and social grant applications.

SASSA appeals process aims to guarantee that every applicant and beneficiary gets a fair evaluation of their eligibility for social grants. It provides a way for those who have been rejected to submit new evidence, correct mistakes, or clarify any misunderstandings by the department that might have led to their SASSA application rejection.

You must submit an appeal within 90 days of receiving your rejection notice to have your SASSA grant reinstated for benefits.

Step by step procedure for SASSA appeal online

The official procedure available to appeal your SRD grant to ITSAA is written:

  1. Go to this link to start SASSA appeal process: https://srd.sassa.gov.za/appeals/appeal.
  2. After going to link, you will be shown a form, enter your ID and phone number in it.
  3. After this, you will receive a PIN on your cell number.
  4. You will be logged in to portal from where you can select your appeal month.
  5. Tell SASA why you are appealing.
  6. After this, attach your documents to strengthen your SRD appeal.
  7. Click on “Submit an appeal.”
  8. Now wait for decision of the ITSAA department.
Step by Step guide for SASSA appeal

Note: Once you have submitted your SASSA appeal application, you can monitor your SASSA appeal status on statuschecksrd.co.za to keep informed about the progress and results.

Document reuiqred for grant Appeal

To finalize your SASSA social grant and SRD appeal, please provide the necessary supporting documents to prove your eligibility.

  • Personal details: Your Name and Surname
  • Original ID card
  • National of South Africa
  • Mobile phone number
  • Home Address
  • Postal Address of City
  • Application details: Submission date of SASSA Application and type of SASSA grant for which you applied.
  • Reasons for Appealing: Provide information about your medical, physical condition, poverty, or unemployment situation.

Common issues after SASSA Grant Appeals

The matter doesn’t end just because you’ve appealed to SASSA. Even after that, many problems continue to arise. I’ve discussed them all here, one by one, to make it easier for SASSA applicants.

Why is your SASSA appeal still pending?

This is a common issue among SASSA applicants. When they submit SASSA appeal, they often don’t receive the results for a long time. This means your SRD appeal application is under review and results have not been finalized yet.

  • A large number of applications may lead to delays in processing at SASSA.
  • Make sure all your information is accurate and complete.
  • To qualify, your monthly income should not exceed R595.
Sassa Appeal srd Solution for SRD Grant Declined

Can I appeal for multiple months of SASSA grant?

You cannot appeal the same rejected SRD application for multiple months. You can only appeal for the month in which your SASSA R370 grant application was rejected.

Why was my SASSA SRD appeal rejected?

There can be various reasons for SASSA grant appeal rejection, like:

  • Your DSD data does not match what you submitted in your SASSA appeal.
  • If you have provided incomplete and incorrect information in your application.
  • You have submitted two applications to SASSA in one ID card.
  • You have exceeds SASSA’s Monthly Income limit.

Steps to take if SASSA appeal failed

If you receive a notification that shows that your application for SRD R370 grant has been rejected, then follow steps below to solve this issue:

  • Examine Decision: Initiate by looking into grounds for declining your appeal. Elaborate justifications are offered by department for declination.
  • Resolve Any Issue: When an explanation is ambiguous, call SASSA for clarification.
  • Verify Your Details: Ensure that all information you submitted in your application and appeal is correct.
  • Evaluate Your Qualifications: Find out if you qualify for SRD. Check to see if you meet all requirements.
  • Seek guidance: Seek guidance from legal aid services or community assistance programs.
  • File case: If you believe your petition was unfairly denied although you met all the requirements, you should think about having it reviewed by the High Court.
  • Connected: Stay updated on any changes in policies and criteria for social grants.
SASSA appeal eligibility

Possible results for SASSA R350 appeal application

  • Appeal Approved: This means your SASSA appeal has been accepted and you are eligible to receive SRD Grant.
  • Appeal Declined: It means that after appealing for the R350 grant, your appeal has been rejected, and you are not eligible for SASSA grant.

how to fix declined issue?

  • Dial 0800 60 10 11.
  • Select option 3 for customer support on call.
  • Lodge your appeal request through your voice call.
SASSA appeal for SRD R370

Reasons of SASSA grant Failure

These are common reasons for declining an SASSA application, as mentioned below:

  • Identity failed: Given details do not match with Department of Home Affairs data, your appeal can be dismissed because it involves whether your name and ID number are not correct.
  • Income Sources Found: Ensure you accurately report your income to ensure you meet eligibility criteria, especially if your bank account shows deposits over R624.
  • NSFAS registered: If you are currently benefiting from the NSFAS, you are not eligible for SRD grant.
  • UIF payments: Those who receive any other social grants, UIF payments, or financial assistance are ineligible for grants.
  • DHA record: If applicant is found to have died in records of DHA, then this will lead to the rejection of their application.
  • Owner condition: The family’s primary earner may have passed away or been sent to jail for six months.
  • Age: You have to be between 18 and 60 years old for it to be considered.

What happens after appeal is approved?

Once your 350 appeal is successfully approved, you can rest assured that your monthly grant payments will be automatically processed and transferred to your registered payment method. This seamless process ensures that beneficiaries who remain eligible for grant receive their funds consistently without any additional steps.

SASSA uses an automated system to verify ongoing eligibility, so as long as your circumstances meet grant’s criteria, your payments will continue uninterrupted. There’s no need to reapply, SASSA will manage disbursement process on your behalf.

It’s crucial to keep your personal details and banking information up to date with SASSA to avoid any delays in payment. Remember, as long as you fulfill requirements for grant. Social assistance will ensure you receive financial support you deserve, offering stability.

Contact numbers for appealing

If you have any questions regarding your appeal status declaration and want to discuss it with Department of Social Development. Feel free to contact them on these contacts:

  • SRD email address for appeal: [email protected]
  • Phone number: 012 312 7727
  • Authority’s helpline number: 0800601011.
  • Write your queries clearly and send them to official Email: [email protected]
  • SASSA WhatsApp Number: 082 046 8553
  • Fax: 086 534 3124 or 086 216 371
  • Postal Address: Private Bag x 901, Pretoria, 0001
  • Social Media Twitter: twitter.com/OfficialSASSA
  • Social platform-Fb: facebook.com/SASSANewsZA

The deadline is 30 days after your application is declined. If you proceed for 30 days, your application is automatically rejected.

Yes, ITSAA department can also decline your appeal if you are not fulfilling the grant criteria.

If your reconsideration process is taking time, it means that they have received it but need to make sure of its eligibility and authenticate the information before approving it.

Reasons for declaration: 1- High Volume of Applications 2- Incomplete or Inaccurate Information 3- Eligibility Criteria are not fulfilled.

  1. Confirm application information
  2. Provide any missing documentation
  3. Communicate directly with SASSA
  4. Keep patience and check status regularly
  5. Maintain accurate records
  6. Stay updated on the progress

Once your reconsideration is accepted, there is no requirement to apply again each month.